NOL Card Balance Check Online 2025 – Via RTA, SMS, Or Mobile App

Staying on top of your NOL card balance is essential if you use public transport in Dubai like metro, tram, bus, or taxi. This guide covers how to check your NOL card balance in 2025 using all available methods: RTA website, mobile apps, SMS, ticket vending machines, and more. Whether you’re a tourist or a resident, these easy step-by-step options will ensure you’re never stuck at a metro gate or bus station due to low nol credit.

Check nol Balance

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What is Nol card?

NOL (stands for fare) card is a smart card that is used in Dubai and the Emirate’s transportation system. Passengers in Dubai use NOL to pay for all forms of public transportation throughout the city. NOL cards let one pay for cabs as well. Except for individuals under six years of age every passenger needs a NOL card. 

How To Check RTA NOL Card Balance?

You can check remaining credit on your RTA Dubai Nol Card both online and offline(physically). You can perform Nol card balance check by:

Online By:

  • RTA Website
  • RTA App
  • NolPay App

By Mobile Number:

  • Through SMS
  • By Call ( Call Center)

Physically By:

  • At Ticket Vending Machine
  • Customer Service Center
  • At Metro Station
  • At Merchant Shop
nol card balance check


Nol Card Balance Check Through RTA Website

To check Nol’s card balance through the RTA website, follow the steps mentioned below: 

Step 1: Visit the RTA Website

  • RTA: Visit the Roads and Transport Authority (RTA).

Step 2: Click On Home

  • Home: From the menu, click on the Home.
home
  • Link:You can click on this link given below 👇:

RTA HOME

Step 3: Check Nol Balance

  • Check Pending Nol Credit: Click on “check Nol balance” as shown in the picture below.
Check Nol Card Balance

Step 4: Enter Nol Tag ID

  • Nol Tag Id: After clicking on the “Nol card balance” tab, enter your 10-digit Nol card number or Nol Tag ID.
  • Search: Nol tag ID can be found on the backside of your card  and Click “Search” .
Ten Digit No tag ID

Step 5: CAPTCHA

  • Verify Captcha:  After you click search you would need to  verify CAPTCHA as it is important to verify that you are a person not a robot. 
Verify Captcha

Step 6: Nol Card Balance Check

  • RTA Bus Card Balance Check : After entering the Nol tag ID, you can see the remaining balance on your Nol card. 
Check Nol Card Balance

Video Guide On How to Check Nol Card Balance Through RTA Website

Nol Card Balance Enquiry Through RTA App

RTA app lets you easily check and recharge Nol card balance within minutes. You can use this app on your mobile device for Nol card balance inquiry online by following the steps mentioned below:

rta app

Step 1: Download and Install the RTA App

  • Install RTA App:  Download and install the RTA app first. You can get the app for both Android and iOS smartphones. 

Step 2: Log in

  •   Log in: After You have successfully installed the RTA app click on log in so you can use the app.
NolPay Sign Up
  • Guest Log in: if you don’t have an account, you can choose the guest login option to use RTA Dubai balance check service.

Step 3: Search for Nol

  • Select Nol Card Balance: Search and select Nol card balance from the menu. 
RTA app Balance Check

Step 4: Enter Nol card Number or Nol Tag ID

  • Enter Nol Tag Id: Type in your Nol card tag ID or Nol card 10-digit number and click the “Check balance” button. 
RTA app enter Nol Tag Id

Step 5: Check Nol Balance

  • Check Balance: The app will show you how much NOL balance is on your NOL card right now. 
RTA app Nol Balance Check

Nol Card Balance Check Through NolPay App

You can also check Dubai metro RTA Bus card balance status through Nol card balance check app NolPay.

  • Install RTA App:  Download and install the NolPay app first. You can get the NolPay app for both Android and iOS. 
Install NolPay App
  • Log in: After installation click on log in so you can use the app and if you don’t have an account then create one first by entering the required information and following on-screen instructions. 
NolPay Sign Up
  • Click On Nol Card Info:  After login click on Nol card info and then scan your smart Nol card by placing it behind your phone’s camera. 
Sacn Nol card
  • Dubai Bus Card Balance Check: Then check Nol card fare balance on your phone’s screen.
check nol balance on NolPay app

How To Check RTA Nol Card Balance at Ticket Office/ Customer Service Centers 

If you would rather want to get help in person, you can go to any RTA ticket office at a bus or Metro stop to check the Nol card minimum balance. 

  • Find a Ticket Office:  Go to any RTA bus or Metro stop that has a ticket office. 
  • Show Your Nol Card:  Give your Nol card to the ticket office staff. 
  • Find Out Your Balance: The staff will check your balance and give you the information.

This method works well for people who need extra help or would rather like to communicate with someone in person. 

Nol Card Balance Inquiry Through Ticket Vending Machine

Another easy way to check Nol card balance is at a ticket-selling machine. At Metro stations and major bus stops, you can find these machines for NOL card balance check scans: 

  • Locate a Ticket Vending Machine: Look for a ticket vending machine at the bus or Metro or Tram station that is closest to you. 
  • Metro/ Tram Station Map: You can locate metro/ tram  station location by visiting the RTA website and search for Metro and tram station Map. You can also click on this link given below 👇
metro and tram stations map

Metro & tram Stations Map

  • Tap Your Nol Card: Press your Nol card against the machine’s card reader for a metro Nol card balance check.
  • Check Your Balance: The machine will show you how much balance is left on your Nol card. While on the go, ticket vending machines provide a convenient and easy method to check your balance.      
ticket vending machine

How To Check Nol Balance at Metro Station Through Nol Card Reader 

You can check RTA Dubai metro card balance at Nol card reader machines present at metro stations when you exit a metro train or tram.

  • Locate Nol Card Reader: At metro stations locate Nol card reader machines.
  • Tap Nol Card: Just tap your Nol card at the reader machine when you exit or enter the metro train and you can see your remaining balance.
nol card balance check via nol card reader

Nol Card Balance Check with Number Through SMS

You can perform the Nol card balance check with number by sending SMS. For RTA Nol card balance check follow the steps mentioned below: 

  • Write an SMS: Open your messaging app and write a new message.
  • Send SMS: Send your Nol card number to 511 by typing Bal in your message.
  • SMS  Charges: SMS charges of 0.25 AED may be applicable for Nol card balance inquiry through SMS.
  • Receive Nol Card Balance Status: You will receive the SMS with your current balance within a few seconds however delay could be possible due to network issues. 
nol balance check by sms

Check Nol Balance Through Call Center 

The call center is another way to check your NOL balance.

rta call center
  • Call RTA Service Center: To check your RTA Nol card balance through RTA Call Service Center dial 8009090 on your phone’s keypad and get your balance information.
  • Give Nol Card ID: When you call a service center, they will request your Nol card tag id give your id so they can tell you how much balance you have on your Nol card. 
  • Benefit: This service is very helpful for you if you don’t have an internet connection and you want to check if you have sufficient balance before travelling.

RTA Balance Check At Merchant Shops

Now you can also check the UAE Nol public transport card balance at your nearest retailer store or merchant shops and even at petrol pumps too. 

merchant shop
  • Visit Nearest Shop: Visit nearest retailer’s store, merchant shop or petrol pump.
  • Ask For Balance Check: When you reached their asked the store employe to check your Nol card balance 
  • Tap Nol Card. The store owner or employee will request you to give your Nol card or ask you to tap your card on the card reader. Then the person in-charge will tell you how much balance you have on your Nol card.

RTA Nol Card Balance Check at Shopping Center

You can also check Nol card balance at shopping center in Dubai.

  • Balance Check At Shopping Mall: To check remaining credit on your Nol card look for a ticket vending machine tap your card and check your remaining credit.
  • Pay Using Nol Card: As you already know you can now also make payment with your Nol card for various products so while shopping having sufficient balance on your card is very important especially if you are a visitor and don’t have any credit/debit card to pay for merchandise. 

Check RTA Nol Card Transaction History

Reviewing your NOL Card balance history gives you access to complete records of all the purchases you made with it, including trips, amounts topped up, dates and times. You can check Nol card Transaction History through:

  • RTA Website
  • NolPay App

Nol Card Transaction History Check Through RTA Dubai Website

Here is a very simple guide on Nol card balance history check . Please follow the steps given below: 

  • Visit RTA Website: Visit RTA website.
  • Public transport: Click on public transport as shown in the picture below.
click on public transport
  •  Nol: Then Click on Nol from the given services tab if you are using a laptop.
Click on Nol
  •  Explore No Card Services: Then click on explorer Nol card services and scroll down. 
Click on Explore Nol Card
  • Transaction History Page:  Then click on the Nol Card Transaction History page. 
Click on Nol Card transaction history
  • Nol Tag ID: Enter your 10 digits Nol tag ID.
10-digit-nol tag id
  • Captcha: Complete the human verification process. 
  • Next: Select the “Next” option.
  • Check History: You will see your balance history. 

NOL Card Transaction History Check Through NolPay App

Traveling in Dubai is made simpler and more informed by the RTA NolPay App, which offers various useful services. In addition to letting you check Nol’s card balance history you can also transfer Nol card balance. The RTA NolPay app offers a user-friendly interface for checking your NOL card’s balance history. Follow the steps mentioned below to check your Nol card history:

  • Install RTA App:  First download and install the NolPay first. 
  • Log in: After you have installed the NolPay app click on log in so you can use the app or create an account if you don’t have one yet.
  • Click On Nol Card Info: Then click on Nol card info and scan your Nol card by placing it behind your phone’s camera.  
  • Check History: After you have scanned your card, you can check your Nol card balance history along with that you can also check your Nol card travel history too. 
NolPay History Check

Which RTA Nol Card Balance Check Methods is Best? Comparison

MethodAvailabilityConvenienceChargesInternet RequiredService TypeRequirements
RTA Website24/7ModerateFreeYesOnline /Self-service10-digit Nol tag ID
RTA App24/7ModerateFreeYesMobile / Self-service10-digit Nol tag ID
NolPay App24/7ModerateFreeYesMobile / Self-service10-digit Nol tag ID
Ticket Vending MachineStation hoursModerateFreeNoPhysical / Self-serviceNol Card
Nol card ReaderStation hoursEasyFreeNoPhysical / Self-serviceNol Card
SMS24/7Moderate0.25 AEDNoMobile / Manual10-digit Nol tag ID
Call CenterLimited to operating hoursLow – wait time possibleFreeNoVoice / AssistedRequires speaking with agent and 10-digit Nol tag ID
Customer Service CenterBusiness hoursLow – physical presence requiredFreeNoIn-person / Assisted10-digit Nol tag ID

Why Checking Your Nol Card Balance is Important?

To avoid any problems when traveling, make sure you check your balance often as it is compulsory for you to have a Nol Card minimum balance of at least 7.5 to 20 AED as of 2025. It also facilitates early planning of Nol card recharges and budget management for your vacation. Nol card balance checks have never been simpler than with the many accessible solutions. 

Features Of Nol Card

Nol card offers following features:

Easy Balance Check

Nol card offers multiple balance checking options both online and offline. 

nol card balance check

Easy Top up Options

You can easily top up your Nol card anytime anywhere both online and offline.

top up

Nol Card Refund

 RTA also allows you to claim for Nol card refund  if you lost your card or it got stolen.

nol card refund

Nol Card Travel History Check

With its travel history check option you can check your previous travelling records.

nol card travel history check

Nol Card Renewal

If your Nol card expires then you can easily apply for Nol card renewal.

nol card renewal

Personalization

You can also apply for personalized Nol cards or in other words can customize your Nol card according to your needs.

personalization

Nol Card Registration

You can also register your Nol card online so you can claim a refund in case you lose your card or can enjoy other benefits. 

nol card registration

Multiple Passes

It offers multiple pass options such as:

Multiple Passes

Types of NOL card

There are many types of Nol cards. When you buy Nol card in Dubai you can choose from the following types: 

  • Silver NOL card: Standard card for economy class travel.
  • Gold NOL card: For business class and luxury rides and premium uses. 
  • Blue NOL card: For family and women only.
  • Student Nol Card:  Give students a discount on transport fares. 
  • Senior Nol Card:  For senior citizens with special benefits.
  • Red NOL card: Used as Nol Card Day Pass
  • Nol Plus: An upgraded version of Nol card with more benefits.
  • Virtual Nol Card: Digital version of Nol card.
Card TypePurchase Cost (AED)Top-Up LimitValidityUsabilityTravel ClassBalance ProtectionTop-Up Options
Red Ticket2 AEDNot applicable90 daysMetro, Tram, Bus, Water Bus, some taxisStandardNoNot applicable
Silver Card25 AED (includes 19 AED Purse balance)Up to 5000 AED5 yearsMetro, Tram, Bus, Water Bus, some taxisStandardAvailableOnline, RTA apps, Nol card machines, retail outlets
Gold Card25 AED (includes 19 AED balance)Up to 5000 AED5 yearsMetro, Tram, Bus, Water Bus, some taxisGold classAvailableOnline, RTA apps, Nol card machines, retail outlets
Blue Card70 AED (includes 20 AED balance)Up to 5000 AED5 yearsMetro, Tram, Bus, Water Bus, some taxisStandard & GoldAvailableOnline, RTA apps, Nol card machines, retail outlets

Benefits of the Nol Card  

People who use public transportation a lot can benefit a lot from the Nol card. Here are a few of the benefits: 

  • Don’t Need to Carry Cash: You don’t always need to have cash on you. 
  • Acceptable For All Modes of Transportation:  Nol card can be used for any kind of public transportation, including metro trains, bus, water bus, trams, taxi and more. 
  • Parking:  You can pay for parking with an NOL card, too. 
  • Savings: If you have a silver or gold Nol card, you can save a balance on ride prices. 
  • Payments: Now you can make payments with your Nol card at retail stores also you can make online payments too with your Nol card it is beneficial especially if you are non-resident as many stores in Dubai only accepts online or card payments you can easily pay with you Nol card as using your VISA/ Master Card could cost you additional charges on international transactions.

The above-mentioned are some of the great benefits of having an NOL card. Do yourself a favor and get a Nol card if you live in Dubai and take the metro. It will be very helpful for you. 

RTA Customer Service

In case you face any difficulty in checking Nol card balance , top up, checking nol card history  or while using other services you can easily get help through RTA customer service  which is available 24/7. You can reach out for help  via:

  • Local Helpline Number: 📞 8009090
  • International Helpline Number:☎️ +97146051414
  • Email address: 📧[email protected]
  • Social Media: 📲Reach out via Facebook, Instagram and X(Twitter).  

RTA Customer Feedback

RTA Customer Feedback

At the end of the blog we will encourage you to share your feedback. The Roads and Transport Authority (RTA) of Dubai appreciates receiving feedback from its users and constantly prompts them to share their experiences at their website or applications. Using the metro, buses, Nol Card services, or any other RTA facility, customers can submit their suggestion, complaint or a compliment via the Customer Feedback Feature.

What You Can Do Using RTA Feedback Feature

  •  Report service issues (For example, NOL Card is not functioning, service delays etc.).
  • Propose enhancements to services or facilities offered.
  •  Lodge complaints regarding misconduct of drivers or ticketing issues.
  •  Express gratitude and share appreciation about staff or general RTA services.

 How to Submit Feedback

  • RTA Dubai App: Available on Android and iOS. Go to the” Customer Happiness” or “Feedback” section.
  • RTA Website:  Go to rta.ae and press the “Feedback” or “Contact Us” button.
  • Call Center: 800 9090 (toll-free within the UAE).
  • Customer Happiness Centers: Go to any RTA service center and talk to the designated staff, and tell him your concerns.
  • Twitter/X:  Tag or DM @rta_dubai with informal questions or recommendations.
feedback

Why It Is Important

These feedbacks are very important for the RTA to:

  •  Enhance services for commuters.
  • Quick problem resolution
  •  Manage staff accountability

Conclusion 

In this guide on How to check Nol card balance in Dubai we have covered almost every method that is easily accessible to you. It’s important to keep an eye on your Nol card balance if you want your trip to Dubai to go smoothly. You can pick the way that works best for you since there are several easy choices. No matter if you like online checks, mobile apps, help in person, or SMS services, it’s easy to keep track of your Nol card balance and  make sure you’re always ready for your next trip. 

FAQs

On the RTA website, click on “Check NOL Card Balance” and enter your NOL card tag id and find out how much balance is left on your card. Click ‘Check’ after you have entered all the necessary information.

By texting “BAL” or “balance” to 511, you may check your Nol Card balance without using the internet. You may also check  your balance in person at any approved merchant store or metro station.

With the RTA website, the NolPay app, metro station machines, or approved partner shops, you can add balance to your Nol Card if it gets low. To avoid any problems, make sure to top up your Nol card before you go.

Yes, you can get your Nol card balance status through SMS. Just type “BAL” in the message and send it to 511 from the phone number you entered.

You can check RTA Nol card balance at ticket selling machine at a bus stop.

Yes, You can check Nol card balance check online through RTA website and by RTA Dubai and Nolpay app also.

You can check your current Nol balance status both online and offline(physically) by:

  • RTA Website
  • RTA App
  • NolPay
  • SMS/Call
  • Metro Ticket Office/ Customer Service Centers
  • Ticket Vending Machines

7.50 AED is the minimum Nol card balance you must have on your nol card while travelling. 

You can check your Nol card history at RTA website and by NolPay app too. To check Nol card history at RTA Website:

  • Enter your 10-digit Nol tag ID
  • Verify Captcha and continue next.

Yes you can register your Nol card online through RTA website and NolPay app. 

Yes you can top up your nol card online through:

  • RTA website 
  • RTA Dubai  app
  • NolPay App
  • Sahil App 

You can buy nol card by:

  • Online through RTA website
  • At any nearest ticket vending machine 
  • Customer Service center 

You can check bus card balance online at RTA website and NolPay and RTA app by entering your Nol tag Id and verify captcha at website after click on check Nol card balance.

You can check the balance on your Nol card on your phone by:

  • RTA website 
  • RTA Dubai  app
  • NolPay App
  • Sahil App